Manufacture Defect but not covered
gbach
12/1/2019
The fridge is a good fridge but the is a MAJOR problem the the led light. There are A LOT of people that have this model and other models with the same LED light problem. Videos with over 100,000 views on how to fix the blinking led light. Whirlpool will not cover it under a defect and to repair can cost over $125. Ice machine VERY loud when dispensing ice. Maybe check other manufactures before looking at Whirlpool poor coverage.
Originally posted on Whirlpool.com
No, I do not recommend this product
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excellent
LuisCarlos
11/19/2019
Great deal and I recommend this product Whirlpool my favorite
Originally posted on Whirlpool.com
Yes, I recommend this product
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Terrible plastics throughout
mcboyrd
11/16/2019
We've had this fridge for only 3 years, normal use for a family of 4 and couldn't be more unhappy with the quality. In that time 3 of the shelves have broken completely, each in the same way where it appears the plastic has not been made to structurally take the pressure the glass puts on it when the shelf is loaded. The plastic on the drawers is equally fragile. Both of ours have snapped down the front. Lastly the plastic layer that covers the buttons for the water / ice are already splitting. Again it's been 3 years and we are a full house but I don't think we are excessively hard on it and a fridge should last much much longer. Do not buy this fridge or you may find yourself like me: debating whether to spend hundreds on new shelves that will probably break in another 3 or just buy a new fridge even though this one operates fine but is deemed worthless due these terrible components.
Originally posted on Whirlpool.com
No, I do not recommend this product
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This fridge is terrible, I would not recommend it.
Jack C 3
10/12/2019
Got this fridge when we moved into our house. Within the first year the ice maker stopped working; that was replaced. Again the ice maker stopped working in year 2; it was replaced yet again. Lastly now the fridge is only 2 years and 5 months old (it was bought brand new) and now the freezer is going out completely, lights are not working, and ice maker again doesn't work. This is a piece of junk.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Whirlpool
Spokane
9/20/2019
I love my washer, refrigerator, and dishwasher. They are effective and great design.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great capacity
Hlgl
9/6/2019
Great capacity. Also like the led lighting. Ice maker works well Water dispenser works welll
Only complaint is the touch panel controls. Hard to know where to push, to change from water to ice , etc.
Originally posted on Whirlpool.com
Yes, I recommend this product
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book keeper
hafiza
9/5/2019
excellent buy, easy to clean, storage is good, energy efficiency
Originally posted on Whirlpool.com
Yes, I recommend this product
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Poor quality appliance...
LMK19
8/16/2019
I've had this fridge for 3 years now...should have sent it back to the store. I thought this would be a good replacement for our Frigidaire side by side that was the same capacity. Not true. First of all, the fridge does not properly filter air, so everything tastes like last night's garlicky leftovers...especially ice and water, even though I change the water filters every 6 months when prompted. Crisper bins do not prevent produce from going bad...in fact these will hasten the process. I've never wasted so much fresh produce before owning this! The freezer constantly gets ice crystals because every time one of the kids gets water, the ice door opens. It doesn't dispense ice when getting water, just water like it should, but when the ice door opens it lets warm air into the freezer. When I called for a service tech, they explained to me this is the way the ice/water dispenser is designed to work. That makes no sense! Why would anyone want to essentially let warm air into the freezer to get some water? When getting ice, it shoots ice out so fast that cubes end up on the floor...that goes for crushed ice too.
Water...a large water glass or 16oz bottle will NOT fit to be filled. You have to hold them at an angle, and press the lever with your other hand. Then, water drips down the front and it streaks terribly, which goes to say that the stainless finish looks terrible. It must be cleaned CONSTANTLY. Oh, and only after having this for 3 years, the finish has small rust spots all over it. Partly from the water/ice that drips and the rest of the appliance...I don't know why there would be rust spots elsewhere. I only use Weiman Stainless Steel cleaner...just like I use on my other appliances with NO rust spots on those. Another defect...the doors do not close properly with the gaskets ill-fitting...so the compressor works extra hard to maintain proper temps. The wheels were never able to be properly leveled...a tech tried to adjust it, but he said it could not be done...then we were out of warranty for any replacement or additional repairs. The fact that it could not be properly leveled made the door seals even worse over time. Big defect...the shelves plastic edging is sharp! In attempts to remove the shelves for cleaning, I have cut my hand...more than once. The interior space was hard to organize because of the lack of additional shelves necessary...that goes for both refrigerator and freezer spaces. Additional shelves would have to be purchased from Whirlpool. I refuse to spend any more money on this. Finally, I've HAD it. I bought a different brand with a much higher price point and trashed this one.
To sum it up...POOR QUALITY, POOR FUNCTION, POOR CUSTOMER SERVICE, A BIG DISAPPOINTMENT, WASTE OF MONEY
If you have a busy family like I do, you want something that keeps food fresh, is organized and will last...NOT this thing!
Originally posted on Whirlpool.com
No, I do not recommend this product
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After 4 years time to get another
wendy5
8/14/2019
I have been a whirlpool customer for along time. However this fridge of 4 years is falling apart, the shelves are broken the bins don't close and the gasket along the door doesn't seal anymore. Maybe thats how long refrigerators are suppose to last for
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great refrigerator for the garage
Strroker1
6/6/2019
This is a great second refrigerator for extra drinks and food
Originally posted on Whirlpool.com
Yes, I recommend this product
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Awful Lights! Great, if you have night vision
Trob617
5/21/2019
Bought a house and thought why not buy all Whirlpool Appliances (6 piece set to be exact). Little did I realize that this fridge would turn out to be a mass produced lemon. The lights lasted just long enough for the warranty to expire. After hours of google searching the model and reviews it became clear this is a extremely common issue with this model. It amazes me that customer service wouldn't be a little better on this given Whirlpool knows this is a repeat. Do yourself a favor DONT BUY THIS FRIDGE!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great fridge, awful lights.
Jettid
4/28/2019
We bought this fridge about a year ago, and it's been amazing other that the lights. I've never bought a whirlpool product that I've been so disappointed in. Yes, it may be only because of the flickering led's ( only when they actually turn on. They only work 5% of the time) but after seeing all the reviews having similar problems, and cost to repair being rediculous. Most likely me, and my family will be switching away from whirlpool sadly.
Originally posted on Whirlpool.com
No, I do not recommend this product
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I love this appliance
Kauffman212122
4/23/2019
I bought it 2 weeks ago and is the best decision I made for my family
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the amount of space, the slide out drawer in
Kim4908
3/8/2019
I purchased mine 2 months ago for my new home and I'm so glad I did!!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Decent Fridge; Lazy Icemaker; Terrible Lights
JVAM
3/4/2019
I got this fridge brand new in December 2016. By 2017 I had to use the warranty to have someone check on the lights, which weren't working properly. Things were "fixed" but only for a short time until this happened again. Then I had to pay a few hundred $ to fix the problem. To this day, the lights flicker most of the time, and it doesn't behave like the new fridge it is. I think they should have replaced the unit, but now that I'm out of warranty there's nothing they can do. Apparently.
Also: ice maker takes its sweet time to make ice. Very frustrating when there's visitors, or even some weekends. Additionally, right below the water dispenser there's ALWAYS a puddle of remaining water, and the ice always gets stuck in the duct.
I give this 3 stars because of good design, decent space and the actual cooling has never faltered. I wish that I didn't have to think of replacing it in less than 3 years. Meh.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love the features
sunnyshine
2/15/2019
Love that the shelves can be moved to where you need them!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Best Ever
Gmarie
1/31/2019
Part of Christmas package. Just what our small kitchen needed to look redone.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Ms
janiepanie
1/23/2019
I really like the extra space in the side by side.
Originally posted on Whirlpool.com
Yes, I recommend this product
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LED Light Conrtoller should have been a recall
thomaspickles
1/15/2019
The LED light controller on ALL of these fridges goes out after 1-2 years. Mine died around 15 months after purchase - I don't think anyone's has lasted more than 3 years. The lights will still work 1 out of 25 times opening the fridge, which is the really weird part.
It supposedly costs over $150 for parts and another $300 for labor to replace this. So if you're okay using a fridge without lights for years, it's a decent fridge.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Problem with lights and ice cubes fall everywhere
Teb55
1/3/2019
I have had this refrigerator for 4 years now. Not that long really. Only one person uses it so not a lot of wear and tear. For sometime the lights on both sides flicker constantly when the door is opened. Very annoying. I have been quoted ridiculous prices to repair this problem. Also the ice cubes fall out of the door after you finish getting a glass full. What a mess! I have a repairman scheduled to fix these things. Overall this refrigerator is okay.
Originally posted on Whirlpool.com
No, I do not recommend this product
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LED lighting issues
In the dark
1/1/2019
Have had refrigerator for about 33 months. All the LED lights are now dim. Looking on line and seeing this is a common problem , and the board to replace this is roughly $182. Seems like this should have been a recall issue judging by the widespread problems. This is out of warranty, and did not buy extended warranty. In our last home the Whirlpool refrigerator laster 17.5 years( and was still working when we left) our main reason for choosing all Whirlpool appliances in our new home!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love it!
bkis1969
12/28/2018
Ever since we bought this we have been very pleased with every feature! Love the LED lights, the door dispenser is great, and it handles a family of five with ease!
Originally posted on Whirlpool.com
Yes, I recommend this product
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LIKED THE STYLE
turtle52
12/5/2018
I BOUGHT THIS SIDE BY SIDE 18 MONTHS AGO. DRAWER CRACKED SO I CRAZY GLUED IT. NOW THE LIGHTS ARE DIM IN REFRIDGERATER AND FREEZER HAS 1 WORKING BULB. I WILL NOT PAY $88.00 THE CHEAPEST I COULD FIND FOR ANY REPLACEMENTS. THESE LIGHTS SHOULD HAVE LASTED LONGER.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Lasted 4.5 years...
lb103
12/4/2018
We need a new refrigerator. As I am looking for one, I searched my order history from home depot and found that this was the one we purchased in July 2014. So it has lasted only 4.5 years! During that time, we had it serviced during the one year warrenty period, but other than that, it never makes enough ice, the ice shoots out and goes all over the floor, the plastic door buckets have broken and we have had to super glue them back together. Now we have to look for a new refrigerator as it has started turning off by itself and blowing a curcuit. My husband said a wire must have come loose to cause this. It has not turned off about 7 times and one time was over night and when we woke up everything was warm inside (not good for the frozen stuff especially!). I was very surprised to see this only lasted 4.5 years! I sortof expect a refrigerator to last 8-10 years. I can deal with the other small problems, but the part now where it blows a fuse spontaneously is not doable. Not even 5 years out of a $1000 refrigerator! Very unhappy.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Good cooling but has some issues
ody_2008
12/4/2018
We bought Whirlpool WRS325FDAM in late 2013. While cooling is good but ice dispenser had problems - cubes would get stuck in the door of ice dispenser and fall out a few minutes later posing a slip hazard. The third technician finally fixed it by eliminating ice dispenser door's damping mechanism so now the door closes quickly with more noise but ice cubes don't get stuck in it to fall out later.
Internal lights are another issue, fridge and freezer started acting intermittently a couple of years back and now rarely turn on. The LED light controller costs more than $150 - LEDs are supposed to last thousands of hours but poorly designed controller board or sub-par components mean that I need to spend this amount to fix the lights and this does not even include technician's labor. I wish the unit had old incandescent bulbs that would have cost a few dollars, old technology is better than poorly designed new technology.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Wasted space!
J4321
11/27/2018
While pretty on the outside, the basic functionality of this refrigerator is lacking, and the quality of materials used to create this refrigerator are poor. We have owned other Whirlpool refrigerators in the past and had none of these problems. In this model, the shelves are not flush with the side and have a wide bevel going all the way around each shelf in the fridge, which wastes at least a square foot of space on every shelf because anything you set on the shelf must be set and inch and a half from the side or it will tip over. This means that the fridge loses at least 5 cubic feet of storage and the overall amount of stuff that we are able to put into it is minimal. We are a family of four and we are constantly playing Tetris in the fridge and I have learned to live with the disfunction (but I'm pretty ticked off about it!). Not only that but the shelves are of cheap plastic quality and we already have cracks in the drawers and shelves from normal use.
The shelves in the freezer are poor wire quality, not firmly attached and frequently tip over and drop everything. The experience of working with a refrigerator (that we use because I cook a lot) with such obvious construction flaws is aggravating at best. If you are only looking for a pretty refrigerator and something in which you may store eggs and wine, this will probably work beautifully for you. If you have a family and actually need the space and quality you hope to get from Whirlpool, I would encourage you to look much more closely!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Stainless Steel at its best!
sheila01
11/14/2018
I bought this about a month ago and am very happy I did. It not only helped updated the look of the kitchen but the fridge area is roomy with great sliding shelves and the ice maker is consistently giving us nice clear ice.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Widespread problem with lights
lconn
11/9/2018
Have had fridge for less than 14 months. Freezer light went out and fridge side lights are now dim. These are LED lights rated to last 1000's of hrs. There's no reason they should go out this early. Contacted Whirlpool and there's nothing they can do to help.
The fridge itself is working great. Keeps foods at temp, water and ice maker working properly.
Service is lacking and price to replace lights is unreasonable. My old fridge I had to replace a bulb for $3 and the bulb lasted years. These new fridges have an LED "module" that is $148 to replace and having problems with them under 2yrs of use. That is unacceptable. This seems to be a widespread problem and Whirlpool has not recalled this part.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love it, except shows all Mark's when you touch
Dennynee
11/6/2018
Happy I got this when I did, was just what o needed
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great
Freddie22
10/22/2018
I brought my house last year and and it still work.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Interior shelves and drawers cracking and breaking
marant
10/10/2018
Started off loving this refrig but over the last 2 years nothing but problems. Shelves and drawers are cracking and breaking. Was hoping you could give me some assistance on this, disappointed and feeling that we made a bad purchase.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Nice product, already broken
WM Greenville
10/1/2018
I bought this a while back it is very well made but on September 29th the ice maker fill cut off didn't work so water ran all inside and out of the ice door. I cut off the power and water cleaned up all the water but it now makes a horrible noise so waiting for a repairman to come fix it
Originally posted on Whirlpool.com
No, I do not recommend this product
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Nice
Dukeraejr
9/26/2018
Happy with the unit. Quiet. Ice maker works well. Temps stay even.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Loud, water leaks down the front, warm water
THogue
9/26/2018
Purchased as part of a kitchen suite through Costco. Our least favorite part of all of the appliances is by far this fridge. Yes our food is cool and our freezer stays frozen, but from there on out it sucks. The compressor is super loud and drones on and on when its running. The water dispenser is in the very front edge of the door and when you get that last delayed drop of water from it after you pull your cup out, it runs down the front of the door. It seems like only about the first 6oz of water from the dispenser is cold, then it is room temperature. The physical opening of the water and ice dispenser in the front of the door is on the smaller side, and due to the design of the water and ice levers, if you are not super careful with a large glass when getting ice you hit the water lever and squirt water everywhere. We knew the shelves were not adjustable when purchased and they work ok where placed. Overall dissapointed. One of the first design requirements for a fridge with a water dispenser should be that it doesnt drip water down the front of the door...
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love it!!!
Craven1980
9/24/2018
Much better than my previous Maytag. Doors open and close without any force. Shelves are easily adjusted. Very quite. I don't think I've ever heard it run.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Sorry we bought this
slortoise
9/5/2018
The unit looks great on the outside. It keeps our food cold as it should. However the ice and water dispenser is very poorly designed. The water dispenser is in front of the ice dispenser as opposed to being side by side. This results in constantly having water drip marks running down the front of the freezer door. Also when inserting the glass to get ice it is very easy to accidentally bump the water dispenser and make a mess. This fridge does not have leveling legs. Since the unit is on rollers when we pull the door open the whole fridge rolls forward. I had to put shims in front of the rollers to prevent it from moving. This fridge is loud. When the compressor turns on the condenser coil underneath the unit vibrates and creates quite an annoying noise. The other design flaw is that the shelves are not adjustable which limits the storage.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Plenty of space, keeps everything cold
Steelbro15
9/3/2018
Works great and has plenty of space for my wife and I
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great appliance-refrigerator
lmshatraw
9/3/2018
PpBought this last year to replace one I bought in 1993
Originally posted on Whirlpool.com
Yes, I recommend this product
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great features
brinky
9/1/2018
Love this refrigerator. It has plenty of room and is beautiful.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Poor quality
Luci616
8/28/2018
I bought this refrigerator February 2018. The drawers cracked, the door shelves cracked away from the door. The refrigerator is leaking near the filter. I replaced the filter and it is still leaking. Water is not cold from the dispenser. Ice gets stuck in the ice maker, causing frost buildup, then when ice melts the water in the tray over flows to the floor along with the melted ice :(
Originally posted on Whirlpool.com
No, I do not recommend this product
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Amazing features
Rkjt
8/24/2018
This purchase makes it so convenient for me to drink a cold glass of water!
I feel much healthier
Originally posted on Whirlpool.com
Yes, I recommend this product
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No Cold Water!!!
Skeeterman3
8/19/2018
The water being dispensed will not get cold. At first, I assumed it was a temperature setting issue, however it still is not cold after I adjusted the temperature to the lowest settings. So strange and frustrating. I guess it's just something I will have to live with, unless it is perhaps a faulty component/issue that needs repaired??
Originally posted on Whirlpool.com
No, I do not recommend this product
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Provides the necessary storage and is easy to keep
Jan Passmore
8/13/2018
We have owned this for about 16 months and are very satisfied
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great features
Steve jess
8/7/2018
Very happy with it but freezer a little small. But ok for two people.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice Frige
Chisme28
8/3/2018
Purchased my home a year ago and this was one of the newer appliances in the home.
It's a nice refrigerator but the drawers tend to stick, I love the ice maker and dispenser. I like the feature that lets you know that the water filter is good, needs to be replaced or is just bad.
I would recommend this frige to family and friends
Originally posted on Whirlpool.com
Yes, I recommend this product
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Spaciousness and convienant storage
Medic81
8/2/2018
Bought this one due to the old one not working well. This has proven to be working flawlessly. Very spacious and easy to open all drawers. Only draw back so far is the ice keeps clogging in the dispenser. I believe smaller cubes would solve this.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Piece of junk!
SM0805
8/2/2018
It is the biggest piece of junk we have purchased in 30 years of marriage. Plastic shelving breaks repeatedly like thin ice. No more Whirlpool for us. EVER!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Leaves a lot to be desired
Ann131
8/1/2018
We have had this refrigerator for about 8 months. It is the noisiest refrigerator we've ever had. Just recently we've experienced pieces of ice getting stuck; eventually it melts and drips out, but while stuck it allows air to get into the freezer and frost builds up. Also, we've learned that there is no water filter bypass plug available for this model so do NOT buy this refrigerator if you have reverse osmosis that you plan to connect to your refrigerator. Not the quality we expect from Whirlpool!
Originally posted on Whirlpool.com
No, I do not recommend this product
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LED Lights quit working after 1 year
Lynn30062
7/31/2018
After owning our refrigerator for approximately one year the LED lights quit working or "flicker" as other reviewers have commented. The only way to get the lights to turn on is to leave both doors open for at least a minute or so, then close both doors, and when you re-open the doors again, both lights will work. But once you close the doors again, if you do not go back to either the refrigerator or freezer every minute or so then the lights quit working again or flicker.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Nice Refrigerator
GaryS2018
7/30/2018
We have been using this refrigerator for 10 months and it is working great. Capacity is good, we have plenty of room for all our groceries. I would recommend this refrigerator.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Quality
Soundlevels
Value
